Remember all that hassle I had with Evesham when I bought my PClast summer?
Earlier in the week, doing some archiving, I realised they never replied to my service issue (aka complaint) in August, so I called up to speak to my friendly service contact there. Guess what? He'd left. The services issues probably caught up with him.
But amazingly, I spoke to someone really helpful, who apologised, and offered to upgrade me to a DVDRW drive, to which I said yes, and the engineer's just been and everything works. Whoopee.