sashinka | observation orientated, with a twist of lime | a blog

Gadzooks. British Gas have used the Escalation Procedure Manouver on me. That's my trick... I already called the MD's office yesterday. Did you know, most corporates serving the consumer market have a department variously called the CEO's Office/MD's Office. I know it's up-scaled customer service by any other name, but it makes me feel better.