I just called the Miami Dadeland Marriot, and the person answering my call said:
"It's a beautiful day at the Dadeland Marriot, this is Audrey speaking, how may I direct your call?"
After I'd asked for reservations, she said:
"It's been a pleasure serving you. Have a nice day."
I guess for Americans this is a perfectly regular occurence, but for an old-fashioned English girlie like me, it sounds like a customer-service bot. I am conflicted about my feelings around faux-service statements; I mean, how can it possibly have been a pleasure to serve me? She doesn't even know me. She's working a script. At least she didn't try to get me into Amway or something.
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