Wednesday, January 29, 2003
VaioLink customer service (0870 number) want £12.50 service fee and £37.62 to collect my laptop before they'll even give me a quote on the repair fee. It's like some bizarre Alice in Wonderland experience; I tried to explain that a three year old notebook is only worth a finite amount of money. Darragh was extremely nice, but ultimately I'm left banging my head against a brick wall. AndI've spent 22 minutes on a call. I'm waiting for a team leader... I'm waiting for a team leader... I'm.... waiting... Oliver, the team leader starting giving me the same old shpeil and it was clearly going nowhere. Tried ProCom - they don't answer the phone.
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