A friend of mine took the right royal piss yesterday when I told him my Vaio has suffered sudden laptop death syndrome (SLDS). "This is the second Vaio that's happened to," he exclaimed. I said the last time was two laptops ago, and was in 1998. He said he'd never buy the product again if it let him down. I said that my friend does technical support and that laptops are 40% likely to fail and need to go back to base. He said he's thinking about buying a BenQ Joybook (which does seriously sound like some kind of poorly mis-spelled newly enlarged East European porn (do you have a Bonk Joyw*nk?).
I said that despite it's imperfections, I am commited to Vaiohood, not least because when I got onto a nice guy in the UK head office and explained my predicament with his script-laden, inflexible call centre, he said don't worry, I'll take it out of the queue and get it sorted pronto. If I can't get it back Friday, I can have a loan machine (I may have said this already, but I'm just terribly impressed). See, there are responsive, friendly customer-oriented people out there, working for consumer firms. They're just never in call centres. The whole call centre reports to him, it turns out.
Bad things/tech failures come in threes: now I just have to work out how to get my mobile to stop being crackly all the time. It's only six months old, so I can't do the upgrade trick, and I think I refused to pay for "care" at £5 a month, as once you've spent your sixty quid, you could have bought a new phone anyway.
I'll keep you posted.
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