My Sony Vaio died. I have 2,000 words of my great opus on it (yes, I know I should back up, but it died with no notice thirty minutes after my inspiration). No power, no light, no anything-at-all.
Sony are coming to collect it, and it will take 7 to 10 working days (otherwise known as two weeks) to return to me. And no, they can't guarantee that (a) my words'll still be there, or (b) that their support engineers won't read them.
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