Did I mention that I have a personal friend at Telwest/NTL/Virgin, who renegotiates my tariffs with me every three months?
Well, not really a personal friend, just a woman I've got to know in customer relations (old money: complaints). We talked yesterday, and she was so great I sent her email saying she was better than the CEO because she had her appraisal and promotion meeting that afternoon. I'd be sad if she got promoted, because she's human and efficient, but it's not all about me.
Anyway, now the phones don't work. So if you're trying to call me, call my mobile. They say it could be up to eight hours. It cost me 10p a minute on an 0845 number from my mobile to find that out.
Great, huh?
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